• About Us
  • Shipping
  • Exchange Policy
  • Terms Of Sale

FAQ

About Us

Why choose Love & Co.?

From the first date to your wedding day and every anniversary after, Love & Co. is dedicated to celebrate every momentous milestone of your love journey. We pride ourselves on our commitment to the finest craftsmanship through our bespoke jewelry pieces as well as our first-class customer service. Unrivaled passion and exceptional artistry, expect nothing less than the best at Love & Co.

What makes bespoke engagement ring so special?

The beauty of getting a bespoke engagement ring is that you get to assemble your own jewelry piece by deciding a particular design for each and every part – from the diamond to metal type. By customising the diamond ring, it adds a personal touch and significance to it.

Your Story, Your Ring. Not one is the same as the other

Are our bespoke services more expensive?

Prices are transparent at every selection point.

What are the diamonds available at Love & Co.?

Here at Love & Co., all our diamonds are certified by reputable gemological laboratories. Our signature Lovemarque diamonds possess exception Brilliance, Scintillation, Fire and Light Symmetry. Due to its perfect cut proportions, the Lovemarque diamond is able to return maximal light to the viewer’s eye. Know more about the 4Cs here.

What if I need to resize my ring?

We offer complimentary ring resizing as long as it is within 3 ring sizes difference and before 30 days of purchase. A small fee may be charged if the final ring size falls outside the range.

How long does it take to have the engagement ring made?

Generally, it takes around 9 or more weeks to craft the engagement ring. However, depending on the custom order, it may require less or more time.

How do I verify if I received the correct diamond?

Every Lovemarque diamond is inscribed with Love & Co.’s exclusive Rose Hallmark and a unique identification number. The inscriptions can only be viewed through a 10x magnification loupe.

How do I schedule an appointment?

You can schedule an appointment at https://www.love-and-co.com/make-appointment/

What payment methods do you accept?

Feel free to use PayPal or Mastercard/VISA credit card for your purchases. Your personal details are safe with us as we take security very seriously.

Shipping

What is the cost of shipping?

We offer free shipping within Singapore for all purchases unless you have chosen express delivery during checkout. You will receive an email notification once your order is ready to ship

How does Singapore express shipping work?

Express shipping may be chosen as one of the delivery options before checkout and is
chargeable at SGD$30. Shipping fees will not be refunded for returns and exchanges. We do not ship to restricted places such as military camps and Jurong Island.

What are the custom options?

All the engagement rings and wedding bands at Love & Co. are custom made according to specifications of our customers. As we want our customers to receive the perfect engagement ring and wedding band, your order will only be shipped after it passes our quality inspection. Depending on the customization design, it may take minimum 8 weeks for your ring to be shipped to you.

When will my orders be shipped?

All orders will be processed immediately upon payment confirmation between 9am and 6pm (Mondays-Fridays, excluding Public Holidays.) Standard delivery service will deliver your product within 7 working days upon dispatch. For express delivery service, it will take within 2-3 working days upon dispatch. Kindly take note that the delivery time may vary slightly depending on the availability of the item and courier partners’ delivery schedules.

Are the products insured for shipping?

We provide complimentary full insurance coverage on all orders within Singapore. Rest assured that your item(s) will be safely delivered to you. All orders will require signature upon receipt.

Exchange Policy

What is the return policy?

There is no return and cash refund in any part or in full for items purchased. In the event that you change your mind regarding the item you purchased, you can exchange it for other items equivalent or higher value where a top-up of the additional difference is required at our showroom, within 14 days upon receiving your item. Shipping fees will not be refunded for exchanges.

How about the exchange policy?

Exchanged items must be in original condition, unused and not damaged in any way. All tags and original packaging must be intact. Love & Co. reserves the right to reject, at its sole and absolute discretion, any exchange request if these conditions are not met. In the unlikely event that you received a defected item, please contact us at our Contact Us page within 3 days upon receiving your items.

Terms Of Sale

1. Interpretation

1.1 In this Terms of Sale (“Agreement”), unless the subject or context other requires the following words and expressions shall have the following meaning:

“Customer” refers to the party purchasing the requested Goods and/or from Love & Co.;

“Love & Co.” refers to Love & Co. Pte Ltd;

“Delivery Address” refers to the address specified by the Customer for the delivery of Goods;

“Goods” refers to the products (including any instalment of the Goods or any part of them) sold by Love & Co. and requested and purchased by the Customer;

“Party” refers to either Love & Co. or the Customer;

“Parties” refers to Love & Co. and the Customer;

“Site” refers to the website www.love-and-co.com owned by Love & Co.;

“Services” refers to the vault storage or delivery services requested and purchased by the Customer, if and when applicable;

“Terms” refers to the terms set out in this Agreement; and

“Writing” refers to emails, letters and comparable means of communication.

2. Basis of purchase

2.1 The Customer agrees that any purchase of Goods and Services from Love & Co. shall be accepted entirely at Love & Co.’s discretion, and, if so accepted, will only be accepted subject to these Terms.

2.2 The quantity, quality and description of the Goods shall be as specified in the order.

2.3 The final price of the Goods shall be stated the order and shall not be subject to any changes unless approved by authorised representatives of Love & Co. in writing.

2.4 Love & Co. reserves the right to amend this Agreement at any time at our sole discretion.

3. Agreement

3.1 No changes made to the order or this Agreement shall be binding unless agreed in Writing between the Customer and the authorised representatives of Love & Co.

3.2 This Agreement shall be treated as a single agreement and not severable even if the Goods are to be delivered by installments.

3.3 Each individual entering into this Agreement on behalf of a party hereto represents and warrants that he has been fully empowered by such party to enter into this Agreement and that all necessary action to authorise his entering into this Agreement has been taken by such party.

3.4 Unless expressly stated otherwise, these Terms shall apply to the exclusion of any other terms on which any quotation has been given to and accepted by the Customer and/or such other terms of Love & Co. as may be provided or notified to the Customer.

3.5 This Agreement supersedes and invalidates all other commitments, representations and warranties relating to the subject matter hereof which may have been made by the parties either orally or in writing prior to the date hereof, and which shall become null and void from the date this Agreement is signed. Each party warrants to the other that it has not relied on any such commitment, representation or warranty in entering into this Agreement.

3.6 This Agreement may not be released, discharged, supplemented, interpreted, amended, varied or modified in any manner except by an instrument in writing signed by a duly authorised officer or representative of each of the parties hereto.

3.7 Nothing contained in this Agreement shall be so construed as to constitute either party to be the agent of the other.

4. Payments, Orders & Pricing System

4.1 The Customer acknowledges that Love & Co. uses a live pricing system on the Site.

4.2 The Customer agrees that –

a. due to the market volatility and significant fluctuations in the price of Goods, the prices displayed on the Site are subject to changes constantly and the prices displayed on the main pages might differ from the prices displayed on the checkout page of your purchase (“Checkout Page”);
b. Love & Co. will not be liable for any pricing errors and for any loss or damage occurring as a result of errors due to 4.2.a above; and
c. should an error occur, Love & Co. reserves the right to either offer a re-quote or cancel the Customer’s order at Love & Co. ‘s sole discretion.

4.3 The final price of the Goods purchased will be as reflected on the Checkout Page (“Locked-in Price”).

4.4 Payment on our Site can be made via MasterCard, Visa, bank transfer, cheque or cash, subject to the terms and conditions of the respective banks and debit/credit card providers.

4.6 Should the Customer choose to make payment via Visa or Mastercard, an additional 3.5% charge will be levied on the total amount.

4.7 For all payments made via bank transfer, the Locked-in Price will be retained for thirty (30) minutes after the order confirmation is issued and displayed after the Checkout Page regardless of any further changes in the live pricing.

4.8 Unless otherwise agreed with an authorised representative of Love & Co., Love & Co. reserves the right to cancel the order in its entirety should the payment not be made within 30 minutes. All such cancellations by Love & Co. shall be treated as a cancellation by the Customer and be subjected to the Cancellation Policy as set out in Clause 5 of this Agreement.

4.9 Love & Co. reserves the right to cancel all orders regardless of whether payment has been made. Cancellations by Love & Co. without cause will not be subject to the Cancellation Policy in Clause 5. The Customer agrees that Love & Co. will not be held liable for any loss or damage that may occur due to the cancellation.

4.10 By purchasing Goods and Services, the Customer authorises Love & Co. to transmit or obtain the Customer’s information from third parties, such as the Customer’s credit card provider, from time to time, subject to Love & Co.’s Privacy Policy.

5. Cancellation Policy

5.1 By placing an order on our Site, this constitutes an offer by the Customer to purchase the Goods. The offer will be subject to acceptance and confirmation by Love & Co. Each order confirmed by Love & Co. shall constitute an individual legally binding contract between the Customer and Love & Co.

5.2 The Customer agrees that any cancellation of orders is akin to a breach of contract and will be subject to a cancellation fee of SGD$50 (as liquidated damages and not penalty) plus applicable market loss as highlighted in our Market Loss Policy found in Clause 6.

5.3 The Customer agrees to pay all related fees and expenses (as liquidated damages and not penalty) to recover the cancellation fee and market loss.

5.4 No further orders shall be accepted from the Customer till all outstanding cancellation fees and market loss have been fully paid by the Customer.

6. Returns and Refunds

6.1 If requested, Goods can only be exchanged for Goods with a similar or higher value.

6.2 Love & Co. operates on a strict no-refund policy.

7. Customer Due Diligence

7.1 Love & Co. reserves all rights to conduct customer due diligence on all our Customers.

7.2 By purchasing from Love & Co., the Customer agrees that he/she will be required to submit certain personal data in line with our Privacy Policy and the Personal Data Protection Act.

7.3 The Customer agrees that Love & Co. may from time to time be required submit certain reports pertaining to the transaction to the relevant authorities in accordance with the relevant laws and regulations of Singapore.

7.4 All relevant information collected by Love & Co. for the purposes of customer due diligence will be retained for a period of five years in accordance with the relevant laws and regulations of Singapore.

8. Delivery

8.1 The Customer agrees to notify Love & Co. immediately of any changes to his/her designated address at least one (1) day before the scheduled delivery.

8.2 The Customer agrees and acknowledges that a last minute change in his/her designated address might result in a delay in delivery time.

8.3 While Love & Co. will endeavour to meet the estimated dates for delivery of Goods, Love & Co. undertakes no obligation to deliver by such dates, and Love & Co. shall not be liable for any loss or damage resulting from any failure to deliver by such dates howsoever caused.

8.4 Should the Customer fail to receive the Goods at the time of delivery, he/she can opt to have it re-delivered with an additional fee.

8.5 The Customer agrees to inspect his/her Goods immediately upon delivery and agrees that should it be discovered that the Goods delivered are incorrect or damaged in any way, to contact Love & Co. within 7 days of delivery.

9. Exclusion of Liability

9.1 The Customer agrees and acknowledges that no action may be brought under this Agreement against Love & Co. two years after the date of transaction.

9.2 Unless explicitly agreed herein, the Customer agrees and acknowledges that Love & Co. has no obligation, duty or liability to the Customer in contract, tort, for breach of statutory duty or otherwise beyond that of a duty to exercise reasonable skill and care.

10. Indemnification

The Customer shall indemnify Love & Co. against all actions, proceedings, claims or demands in any way connected with this Agreement brought or threatened against Love & Co. by a third party except to the extent that Love & Co. is liable to the Customer under this Agreement.

11. Title

11.1 Love & Co. warrants that we –

11.1.1 Hold full clear and unencumbered title in and to all of the Goods; and

11.1.2 have the full and unrestricted right, power and authority to sell and transfer all of the Goods to the Customer hereunder whereupon the Customer will acquire valid and unencumbered title thereto.

11.2 Title to the Goods shall remain with Love & Co. and shall not pass to the Customer until payment has been received by Love & Co. in full.

12. Notices

12.1 All notices and other communications hereunder shall be in writing and shall be deemed to have been duly given.

12.1.1 when delivered, if delivered by messenger during normal business hours of the recipient, and;

12.1.2 on the third business day following mailing, if mailed by certified or registered mail, postage prepaid, in each case addressed as follows:

LOVE & CO. PTE LTD
7 Changi Business Park
#01-01
Singapore 486042

13. Third Party Rights

A person who is not a party to this Agreement has no right under the Contacts (Rights of Third Parties) Act, Chapter 53B of Singapore to enforce any terms of this Agreement.

14. Severance and Illegality

If any term or provision in this Agreement shall be held to be illegal or unenforceable, in whole or in part, under any enactment or rule of law, such term or provision or part shall to that extent be deemed not to form part of these Terms but the validity and enforceability of the remainder of these Terms shall not be affected.

15. Waiver

Love & Co.‘s failure to enforce or exercise any our rights under this Agreement shall not be deemed to be a waiver or variation of any such rights unless made in Writing and signed by an authorised representative of Love & Co.

16. Tax

The Customer agrees to bear all relevant government taxes arising from all Goods and Services requested.

17. Force Majeure

17.1 The Customer agrees that neither Love & Co. nor any of its employees or agents shall be considered to be in breach of this Agreement or under any liability whatsoever for non-performance, part-performance, or delay in the performance of our obligations under this Agreement if it is directly or indirectly caused by or is a result of any circumstance beyond its reasonable control and that Love & Co. shall be entitled to a reasonable extension of the time for performing such obligations.

17.2 Without prejudice to the generality of the foregoing, the following shall be regarded as such circumstances –

17.2.1 acts of Gods, explosion, flood, lightning, tempest, fire or accident;

17.2.2 war, hostilities (whether war be declared or not), invasion, act of foreign enemies;

17.2.3 rebellion, revolution, terrorism, insurrection, military, or usurped power or civil war;

17.2.4 riot, civil commotion or disorder;

17.2.5 acts, restrictions, regulations, by-laws, refusals to grant any licences or permissions, prohibitions or measures of any kind on the part of any governmental authority;

17.2.6 import or export regulations or embargoes;

17.2.7 strikes, lock-outs or other industrial actions or trade disputes of whatever nature (whether involving employees of the Contractor or a third party); or

17.2.8 defaults of suppliers (or equivalent) where such delay is beyond the reasonable control of the suppliers (or equivalent) concerned.

17.2.9 Time is of the Essence

17.2.10 Time is of the essence in this Agreement.

18. Governing Law

This Agreement shall be governed by and construed in all respects in accordance with the laws of Singapore and the parties agree to submit to the exclusive jurisdiction of the courts of Singapore.

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